Ballina Byron Gateway Airport (BNK) Abuse Report

As a single mother traveling with my two young children, I had a terrible time traveling through Ballina Byron Gateway Airport. I was asked to open my luggage and disclose its contents, which I found to be a humiliating and invasive experience. From the moment I arrived, the staff were unhelpful, dismissive and unpleasant. They were not willing to answer my questions or provide any assistance. The staff were rude and provided no explanation as to why they had to do this. This experience has left me feeling extremely violated.

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