I am writing to formally complain about the unprofessional behaviour, what I perceived as harassment, and the apparent lack of preparedness of an airport staff member encountered on April 25, 2025, at approximately 6:40 PM at gate B10 of Charles de Gaulle Airport, prior to boarding EasyJet flight EJU8410 to London. This incident caused me significant distress, anxiety, and a feeling of being unfairly targeted by an individual who seemed inadequately trained for their responsibilities.

Upon presenting my travel documents (Spanish passport and boarding pass), the staff member, whom I recall as a young woman, addressed me in a discourteous tone and made what felt like excessive and unwarranted demands for proof of my EU permanent residency. While my wife, traveling with a Colombian passport, was permitted to proceed after her documents were checked, I was subjected to a level of scrutiny that appeared disproportionate and inconsistent with the treatment of other passengers. The repeated insistence on specific documentation, even after offering alternative verification methods, felt accusatory and indicated a potential unfamiliarity with standard document verification procedures.

The staff member's refusal to consider my offer of a shared code for online verification, coupled with the directive that I personally find Wi-Fi and present the information, created an unnecessary obstacle and contributed to my feeling of being unfairly singled out. This also suggested a lack of resourcefulness or knowledge of alternative verification methods that should be readily available to airport staff. Subsequently, directing my wife and me to wait on the side for approximately 25 minutes while other passengers, many with Spanish passports, were processed without similar demands, further reinforced this perception of both unfair treatment and a lack of efficient workflow management on the part of this staff member. This delay, without any clear explanation, felt like a deliberate act that caused me considerable inconvenience and emotional distress.

Presenting a pre-Brexit UK-issued Blue Card as evidence of my former EU residency was also dismissed, adding to the sense that the staff member was either unfamiliar with such documentation or was intentionally creating difficulties for me. This further suggests a lack of adequate training or preparedness for handling various travel documents and passenger situations. The entire interaction led me to feel not only unfairly treated but also harassed due to the seemingly unreasonable and inconsistent application of document checks specifically towards me, potentially stemming from a lack of proper understanding of relevant regulations. The act of taking a photograph of my personal documents without my explicit consent compounded this feeling of violation and harassment.

Eventually, the intervention of a colleague, a young man who briefly spoke to me in Spanish and immediately confirmed my documents were in order, starkly highlighted the unwarranted nature of the previous staff member's actions and her apparent lack of competence in her role. The prolonged delay and the manner in which I was treated made me feel targeted, harassed, and left me with the distinct impression that the initial staff member was poorly prepared for her duties, leading to this distressing situation.

I request a thorough investigation into this serious matter, including the staff member's conduct, the apparent inconsistencies in document verification procedures, and the assessment of her preparedness for the role. I also request that appropriate action be taken to ensure that other passengers are not subjected to similar unprofessional behaviour, harassment, and the consequences of dealing with inadequately trained staff. I would appreciate a response outlining the steps that will be undertaken to address this complaint.