My friend and I arrived early for our international flight back to the U.S, and we had extreme difficulty getting help for 1 simple checked bag. This is going to be a long review, we warned. It was very disappointing.

The kiosk was not working and we asked 13 separate workers, each one shrugged and sent us somewhere else. This happened until we missed our check in entirely, to no fault of our own. I have traveled internationally before and have never received such neglectful and apathetic “service”, it was very disappointing.

This was specific to Delta and Airfrance workers in the Terminal E, working on Monday September 29th, 2025, around 1PM-5PM.

We were sent to folks in red vests who did not help with the payment issue. They shrugged and then then we were sent to Airfrance employees, who stated that our flight check-in was now closed, however, we were there earlier, but could not get help for our 1 bag, therefore we missed our check in entirely.

We tried to get help for the next few hours, but were shrugged off many times, even when asking nicely in basic French, so it was not a language barrier, it seemed like pure apathy I have never seen before at an airport, and I travel often. Delta is usually much better, so I was very disappointed and sad about this.

By hour 2 of no one getting us help, and being told there was no general information desk to get help, my friend was in tears. I then asked another attendant at delta check in for help, stating that we have been having a rough time, seeking any empathy, but just being told to get in a long line for possible help. At that point we were already going to miss our flight entirely, causing us to miss an extra day of work, which is pretty distressing.

As we were standing in the line as a last resort to try to check our bags again, the signage changed from Delta to Kenmore Airlines. My friend was still in tears and at this point, as you can imagine, seeing that last bit of hope disappear was very defeating. We were exhausted and no one stepped up to help. We are two young women in a country where we do not know fluent French, but we tried to get help for hours, politely, planned ahead as much as we could, and were met with no empathy or urgency.

On top of all of this, as I was getting drinks for my friend and I to help us calm down, I was hit on by an Airfrance employee, male, in his 40s-50s, and he also could not help. Terminal 2E was like the twilight zone, and the next day my friend and I got a new flight via my Delta app (no employee helped), and we left the airport with no checked bag.

I’m still shocked at the lack of care, I usually don’t write reviews, but this needed to be addressed. Seeing my friend upset like that and no empathy from anyone really made me not want to fly there ever again. If you’ve read this long, thank you. If you have no checked luggage you should be better off than we were. We want this to be addressed due to how genuinely distressing it was.