Subject: Urgent Complaint – Discriminatory Treatment at Hamad Airport

Dear [Recipient’s Name or Customer Service Team],

I am writing to formally raise a serious concern regarding the treatment I received at Hamad International Airport today. As a British citizen with severe OCD, depression, and anxiety, I was subjected to an unacceptable level of disrespect, lack of understanding, and outright discrimination by security staff.

I was randomly selected for a security check, which I fully understand and have no issue with. However, due to my severe fear of contamination, I am physically unable to remove my iPad from its plastic bag. Despite presenting a medical report confirming my condition, a security officer named Fariha Jaweed (or Al Jawed) spoke to me in an extremely rude and dismissive manner. She repeatedly demanded that I remove the iPad, completely disregarding the fact that I am medically incapable of doing so.

When I explained the difference between “I don’t want to” and “I physically can’t,” she continued to be hostile. As my stress escalated and I was on the verge of a panic attack, she mocked me, saying, “Why are you making such a drama?” This was not only unprofessional but deeply insensitive and discriminatory.

I firmly told her that my condition is a medical disability, not a “drama”, and that such comments are completely unacceptable. Unfortunately, the entire security team failed to show any understanding or empathy, making the experience even more distressing. I also overheard them speaking about me in a judgmental manner.

Despite this, I managed to use a new pair of gloves to maneuver the iPad myself and requested that security officers change their gloves before inspecting it. However, their attitude remained condescending and unhelpful.

Adding to the issue, they refused to accept my medical documents displayed on my phone, insisting they had to be printed, even though my UK Blue Badge and disability documentation were clearly visible. This unreasonable demand caused further unnecessary distress to both me and my daughter.

However, I must express my deep gratitude to Qatar Airways, whose staff went above and beyond to support me during this ordeal. They were incredibly kind, understanding, and accommodating, in stark contrast to the treatment I received from airport security. Their professionalism and empathy made a significant difference in helping me navigate this distressing situation.

This experience was deeply humiliating, stressful, and discriminatory. Under UK and international disability laws, I have the right to reasonable accommodations for my condition. The lack of awareness, training, and professionalism among security staff is unacceptable, and I intend to escalate this matter further.

I request a formal response regarding:
1. An investigation into the conduct of the officers involved, particularly Fariha Jaweed (or Al Jawed).
2. A review of the airport’s disability training and policies to ensure proper accommodations for travelers with medical conditions.
3. Clarification on the policy regarding digital medical reports, as denying them caused unnecessary distress.

I expect prompt action on this matter and look forward to your response.

Sincerely,