Manchester Airport (MAN) Abuse Report

Booked meet and greet parking, it was discussed on the call when booking that we would depart terminal 2 but arrive at terminal 3 I was told that's fine when you arrive back they'll bring it to terminal 3 for you. Great, as I'm traveling with a 2 year old, 2 disabled children and my disabled mother who can't walk far this is great and worth the money. Get back go to collect the keys at terminal 3 meet and greet and it doesn't work and I'm told no we don't have the staff levels for that and they never should of promised you it. Then the assistant from the airport pushes mum in wheelchair to drop and go bus stop, while I try to manage 3 suitcases, a pram woth 2 year old in, 5 year old with hearing difficulty and anxiety and a 6 year old with severe ADHD (to be fair the assistant was lovely and helped as much as he could but he only has 2 hands). We then what for the bus, I have to load everything on the bus, while keeping track of a very hyperactive 6 year old and trying to help mum. Get to terminal 2, walk to the meet and greet (baring in mind we had to leave the wheel chair back at terminal 3) to collect the car! Far from the stress free experience I thought I had paid for, instead it added stress, added time to our travel and added to my mums pain levels. The airport staff have been lovely both ways, but the safety of my children and comfort of my mother are priority when traveling and thanks to the dishonesty or sales tactics of the call centre both of these could of been jeopardise.

Reply To This Abuse Report