Good morning,

As you know that Dubai government has been alert about the heavy rain last 2 days.
We went to attend one of our relatives function we were booked for 7 but unfortunately we were 6 of them were together while returning to India.
Guest details :
Himanshu
Kishan Kumar
Harshit
Falesh
Neeraj
Ayush

And we were stuck in the rain while we about the reached at dubai airport however we able to manage by 6:45 and we reached out Dubai airport.

We went for checkin in Dubai airport Area 2 on counter number 36 ,37,38 number counter .
We booked Salam airlines
I
I ask them to make in group checkin but air port staff said no sir we have to checkin by individuals. I was agree but the person we was there he was very rude and not in helping nature that you came first time then he should tell about the flight details that 20kg is only allowed in the Salam airlines.
During checking I have got 5 people with me and they checked in but how to last person came on the counter and the they and while passing he said bording is closed . I request him I have extra luggage I can’t pay but some will come to collect the luggage back you can take my brother check in . That gentleman was showing his rude attitude and keep walking. I beg him like he’s my brother I can’t leave him 5 people already checked in why you can’t take my brother we have already missed out one ticket that person is not travelling with us . After that they are not ready to listen I waited 1:15 min and keep begging them to allow my brother why you are not checked in that said they can’t do anything weights is over now and he can’t do anything speak to airlines .
2nd things after delays in the flight he spend his time to showing his bad attitude and I. Front of everyone he make me side stand from the quay.

Please I request you and please trained your staff like they have to be humble when someone is struggling with first time or if doesn’t know about the rules of airlines, he would have show me the way to how to correct my self rather then showing his attitude and putting the name of others that his job I can’t do he will do and person is not there .
I called so many times to my brother to speak to any other member who can help you to checked in for the flight. But they didn’t. And he’s missed his flight .
Please can you do something to get him back or if not then please refund my ticket for person who not travel in the flight with us where I can rebook for him..

I hope you will understand my problem and get back to me with positive feedback.