Dear Sir/ Madam

On March 10th, 2023, I embarked on a journey from DXB-COK aboard SG-17 with PNR number UCST6J. My total luggage weight was 21 Kg, which included a handbag and a laptop bag. At the airport, I was informed that these two smaller bags could be carried on board, but much to my disappointment, I was charged 180 AED via card for exceeding the weight limit by 3 Kg. I explained to the airline staff that I had been advised to bring these bags on board by the boarding pass executive, but my request was not entertained. I also noted that Spice Jet was charging passengers for excess weight, even for items purchased from the duty-free. Despite having 9 Kg of unused space in my luggage, I was charged again and asked to bring my bags inside the cabin, causing me great inconvenience. I would like to request the relevant authorities to take appropriate action on this issue, and I kindly ask the airline to initiate a refund for the charged amount. I will provide supporting evidence for the same.

Regards