Counter staff at counter 338 didn’t allow us to carry the baggage although the weight was inside the permitted weight. While we were repacking she was laughing as if she enjoyed it. Such a sadist mentality staff of indigo
This is a true incident and the staff at the counter needs to be educated about customer service on an urgent basis. I am a witness to the whole incident happened at DXB airport. Indigo should take care of who is handling their passengers at the counters across the globe.