I am writing this on behalf of my wife who was the victim.
This individual was called to support a passport check due to my wife being a niqabi woman who wears a face viel due to her religion.this is her personal choice and so is the choice and level of practicing of a religion.
Pam was called because she didn't want to show her face to the opposite sex the male who dealt with me respected the request unlike Pam her attitude and respect toward my pregnant wife who had just been flying for 8-10 hrs to be dealt with in this disgusting way.
So what happened. Pam ordered my wife to show her face in literally the same position we were in in front of the men I said please respect she wears a veil go some where private she said where I said around the corner she said no. I said wheres your customer service skill she said this isn't customer service it's immagration.
My wife politely asked again mentioning she's didn't feel comfortable.my wife had her hood up and tried to shield her face while showing what was required.
Finally Pam was satisfied.
I must say I'm appalled by this flippant attitude and lack of empathy. I want this invistagated due to the lack of protection for specific religious people eg my wife the attitude of this lady dnd why the ignorance to this request is so large especially in Pam's world .

Please deal with this complaint in the utmost honour and honesty.as far as I know you have a duty if care of the safety and security of people pasiong through the airport .where was my wife's.
I'm soooo dissatisfied and disappointed about this.

Regards Yunus Howell
She said ok