London Heathrow Airport (LHR) Abuse Report

With the weight of 40kg. My mum bought an air cooler and checked it in
Even when it was written fragile we put it in a different belt as it needed to be done. The person asked when putting it in l. What it is. I said an Air cooler.
And he checked the number and he said its fine. The lady that did the boarding pass and the manager that was with her didn't question it. So why is it that the product then was taken off last minute?
It had no electrical fuse. It wouldn't of caused any hazard. And many things get shipped. Why couldn't this be explained before the luggage been sent off. We lost out on 30kg ! That's alot of money. If each 15kg is £100 that is £300 worth of weight. Will we be compensated? Bangladesh biman just cheated an elderly disabled woman and what something done about it!. She left everything behind just so she can take a cooler as she needs it.

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