London, Heathrow, United Kingdom- you would assume that your employees know how to speak English. Not only do they not speak English but when I didn’t understand them, they actually had the audacity to shout at me because I didn’t understand. The people at this airport are rude, arrogant and not willing to help at all. They refused to give me their names but there was a group of about 6 Indian people ( in pink shirts and one gentleman that had a black uniform at the UK passport control.
What makes matters worse, BA - UK official airline cancelled my flight Ex JNB and now I need to stay in a hotel in the UK - which no my final destination. I do not know Heathrow airport, I’m not here at any fault of my own but I’m treated with such disrespect when I ask a question. In future, I will ensure I NEVER FLY through Heathrow again if this is what I need to experience.