I understand it's a hub but who manages this? Several planes landing at the same time stressing everyone out. There's a useless and large seating area because you can’t hear your gate announcements when you sit there. Hundreds of people people are either waiting in the International arrivals, or waiting for hours in baggage check or standing aimlessly around their gate. Designed without thought. I was racially discriminated against at the customer service point on the first floor. The lady at the customer service point taunted me for asking about storage procedures.
She treated me like I was some sort of second-class citizen. She was perfectly polite to white customers. English is my second language but I still deserve to be treated with respect and dignity as everyone (including white people.)