Manchester Airport Abuse Report

As a very frequent flyer, I completely understand and am fully aware of the stresses involved whilst going through security. However, this morning I have never experienced (or maybe not noticed before), the impact the staff as a whole, have on adding to that stress.

I am not hard of hearing so therefore, there was very little requirement for every member of staff to be shouting at all members of the public.

If the justification is that they need to get their message across, then my personal experience of dealing with hundreds of not thousands of people regularly, is that only a small minority respond to shouting and aggressive instruction.

Lastly, the level of sarcastic comments made by your staff members in security, was completely unacceptable. Members of the travelling public around me, were clearly very aware of the level of aggression and stress out on them by the security staff. Therefore they were nervous whilst trying to get through the situation as quickly as possible. In that environment, some mistakes will happen as they rush whilst being ‘barked’ at. One level of support that is not required, nor any form of assistance is sarcasm.

If I had a further choice to travel to my regular destinations, without using Manchester Airport, I would not hesitate in using that other option.