Hi Team, I was at Immigration counter next to (left) of the Children counter. I greeted the gentleman and gave him passport to which he replied very rudely. He replied 'Don't waste my time, give me documents sorted' I didn't see anywhere that it says or gives instructions about how to present the documents . When asked his name, the guy started baffling and mumbling rudely. I can present the documents and items you need to identify the idiotic staff that you have hired. Harrassing a family is not his job I believe as he is getting paid to do this job. I am looking forward to hear from you and a written apology and strict action against him.