Airport Abuse Reports

Mistreated by airport, police, immigration or passport-control staff while landing, transiting or taking off? Read real reports below — or file your own and warn other travellers.

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DXB
Dubai International Airport Complaint

Hi, I am making this complaint against the human violence which I witnessed yesterday. I was at my gate B28, when all the passengers were stopped and manually che…

by Dr. Shahzeb Hussain 3 years ago 1 reply United Arab Emirates Wouldn't recommend
PHX
Phoenix Sky Harbor International Airport Complaint

Scottsdale is really leveling it up. With NO open restaurants, NO bars, nowhere to sleep if your flight’s delayed, overnight water shut off in the bathrooms, poor cu…

by Michele W 3 years ago 0 replies United States Wouldn't recommend
GRU
GRU Airport Complaint

The staff sent us on an ant mill death spiral. We checked in for the flight and were caught in security for close to 3 hours. The staff were dismissive and rude. The…

by Kartik 3 years ago 0 replies Brazil Wouldn't recommend
PVG
Shanghai Pudong International Airport Complaint

Probably the worst and most confusing airport I've been to in my entire life. There are no English speaking people of any useful help. Those who do will send you aro…

by Inga M 3 years ago 0 replies China Wouldn't recommend
SEA
Seattle-Tacoma International Airport Complaint

These staff members are downright hostile, unprofessional and seem to treat you with contempt. They have horrible customer service and treat their customers like tra…

by Emma S 3 years ago 0 replies United States Wouldn't recommend
PEK
Beijing Capital International Airport Complaint

This was a terrible experience. I'm at a loss for words. The customer service don't speak any English, at all, nothing at all. They will not be able to help you unle…

by Brooke Lynne 3 years ago 0 replies China Wouldn't recommend
CGK
Soekarno-Hatta International Airport Complaint

The staff are such jerks. They were constantly rushing me at every stage. From taking out my passport to my ticket, they just keep yelling. I wanted to yell back but…

by Chandrika Sauhan 3 years ago 0 replies Indonesia Wouldn't recommend
GEO
Cheddi Jagan International Airport Complaint

The security personnel are quite rude. They were very snarky to my American husband. They made him pay a “fee” to enter the airport. They also stole his luggage tags…

by Trixie D 3 years ago 0 replies Guyana Wouldn't recommend
YYC
Calgary International Airport Complaint

I understand it's a hub but who manages this? Several planes landing at the same time stressing everyone out. There's a useless and large seating area because you ca…

by Ajay B 3 years ago 0 replies Canada Wouldn't recommend
SYD
Sydney Kingsford Smith Airport Complaint

Feels like entering time dilatation. The wait time shows 15 minutes while you've already waited more than an hour. Just chaos and bad management, many passengers alm…

by Joy Marcos 3 years ago 0 replies Australia Wouldn't recommend