Airport Abuse Reports

Mistreated by airport, police, immigration or passport-control staff while landing, transiting or taking off? Read real reports below — or file your own and warn other travellers.

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ITM
Osaka International Airport Complaint

There are lines all over the terminal which isn't what you'd expect to see. Feels like a third world airport. Very inefficient, screening time is unnecessarily long…

by Stephen George 3 years ago 0 replies Japan Wouldn't recommend
YVR
Vancouver International Airport Complaint

What a frustrating maze to navigate. The gates are too far apart and the signage is confusing. To get to restaurants and washrooms, you have to walk a minimum of 5 g…

by West Innott 3 years ago 0 replies Canada Wouldn't recommend
SYD
Sydney Kingsford Smith Airport Complaint

Poorly managed, only 3 security gates were open. Passenger assistance is slow or non-existent for those with mobility issues. Lounges are dirty, filthy brown towels…

by Niki Zannini 3 years ago 0 replies Australia Wouldn't recommend
FIH
N’djili International Airport Complaint

Very slow and antiquated process. Immigration officers are incompetent. The queues are long and disorderly. The people asks for money and bear in mind that if you do…

by Sini Marfe 3 years ago 0 replies Congo Wouldn't recommend
HAM
Hamburg Airport Complaint

Airport is awfully disorganized. They misplaced our gate checked stroller and we had to wait more than an hour. At the baggage claim, I saw a lot of bags unattended.…

by Gaston Grishelyov 3 years ago 0 replies Germany Wouldn't recommend
DME
Domodedovo Mikhail Lomonosov International Airport Complaint

Passport control is a disgrace. They make you wait for hours on end without giving you a reason. The staff seem to scream at you. Be prepared for a line for everythi…

by Fatima Azad 3 years ago 0 replies Russia Wouldn't recommend
FRA
Frankfurt Airport Complaint

Hopelessly understaffed, terribly disorganized and dirty. It is as though this airport wanted to intentionally make everyone's lives miserable, they have excelled at…

by Kyousuke 3 years ago 0 replies Germany Wouldn't recommend
SVO
Moscow Sheremetyevo International Airport Complaint

Never have I seen such a huge check-in line for a flight. Thousands of people, including children and elderly were forced to stand and wait in line for hours. The te…

by Nikaniki Berkely 3 years ago 0 replies Russia Wouldn't recommend
YYZ
Toronto Pearson International Airport Complaint

I don't know why this place is so dirty. The tiny terminals are covered in hand prints and fingerprints all over the walls and pillars. Even the carpets are filthy.…

by Anand Sarovar 3 years ago 0 replies Canada Wouldn't recommend
HAV
José Martí International Airport Complaint

It is like entering a den of thieves. They will take everything they want out of your luggage. They try to shake you down for dollars and bribes. The security person…

by Trey Dax 3 years ago 0 replies Cuba Wouldn't recommend